11/2/2023 0 Comments Selective listening communicationIn this type of listening, you do not make unnecessary judgments or offer advice instead, you gently encourage the speaker to describe and elaborate on their emotions and feelings. This type of listening will help you to learn about a person's perspective regardless of how different it is from your own.Ĭounsellors and other professionals use empathetic listening to understand and help their clients. A major quality of empathic listening is to give support and encouragement rather than advice or criticism. Listening with empathy means that you place yourself in the speaker's situation. ![]() ![]() Related: The Ultimate Guide To Nonverbal Communication Skills Empathetic listeningĮmpathetic listening is a way of listening for emotional support and improves mutual trust and understanding. For example, if your client speaks in a foreign language that you have difficulty understanding, you can use discriminative listening skills to comprehend what is going on to some extent, based on their tone, mannerisms or body language. Discriminative listening is a basic type of listening skill developed quite early on in life, where different sounds of the words are recognised without understanding their meaning. The nuances in their voice will help you to distinguish what emotions they are going through. It interprets the verbal cues to understand what the speaker is truly saying. This type of listening identifies the variation in tones and sounds. To improve comprehensive listening, you have to work on your vocabulary, language skills, knowledge and cognitive skills. A significant reason is that comprehensive listening involves cognitive skills, where people may interpret and understand the meaning of a message based on their knowledge, outlook and experiences. When two different people listen to the same message, they understand its meaning differently. While attending a presentation or lecture, this is the most critical listening skill you need to have. In comprehensive listening, you would distinguish the main point or idea from the details. This listening style requires concentration and a conscious effort to understand. This type of listening is commonly used in day-to-day lives, where you would use comprehensive listening along with verbal cues to understand the message being communicated. Also known as informational listening, you listen to comprehend and absorb the information presented. Here are some of the main types of active listening that you may encounter or practice in the workplace: Comprehensive listeningĬomprehensive listening is listening to learn the content. You can also identify the ones you often employ and discover new types to improve your listening skills. When you are aware of these different listening styles, it will make you a more effective communicator and help prevent miscommunication. You must consistently communicate the same message in diverse ways for effective communication.Often, people may naturally gravitate towards one listening style or another, but each of these listening skills is useful, depending on the situation. Use these capabilities to your advantage. With modern tools, we can track and assess the engagement level with each communication channel. Asking the customer to join the loyalty program: You may want to tell its importance over the counter, send SMS, email and repeat the cycle until success.So, you may want to communicate the message verbally during a Team meeting, via email, Teams chat and keep on repeating. Asking staff to send timesheets by the end of the week: Most employees hate this admin work.So, our communication plans should incorporate much repetition. Assess the response on each channel and make necessary changes.Īs we grow, we get smarter is selective listening. Then, use different channels to broadcast your message (Radio, TV, Monthly meeting, Social media, Email). ![]() First, repeat the same message with the subtle differences. So, how to deal with selective listening? How do we make sure staff and customers pays attention to our message? We smartly ignore the information that we don’t want to listen. Like kids, we selectively pay attention to the information that interests us. We grow up, but we continue to be kids in many ways.
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